Hilton Garden Inn Nashville/Franklin-Cool Springs, Franklin - Reviews, Room Options & Prices 2025

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About the Hotel

9150 Carothers Parkway, Franklin, Tennessee, United States of America, 37067

The NEW Hilton Garden Inn Nashville/Franklin-Cool Springs, a 3-star hotel, features a two-story atrium with sheer orange and yellow curtains, 24-hour business center, and meeting space for up to 175 people. The property includes an indoor pool, fitness center, outdoor patio with fire pit and water feature.

Modern Room Amenities

The 131 air-conditioned rooms at Hilton Garden Inn offer premium bedding, laptop-friendly workspaces, and flat-screen TVs. Standard Kings and Double Queens feature desks with office chairs, lime green upholstered armchairs, and butterscotch ottomans.

Full-Service Dining Options

Season's Local Fare & Spirits serves full breakfast from 6:30 AM to 10:00 PM on weekdays, plus dinner and evening room service. The 24-hour Pavilion Pantry sells fresh coffee, beer, wine, snacks, and frozen entrees.

Comprehensive Fitness Facilities

The fitness center features modern cardio equipment, free weights, and strength-training machines. The indoor pool includes an outdoor sundeck, while nearby hiking trails provide additional recreation.

Strategic Central Location

Hilton Garden Inn Nashville/Franklin-Cool Springs sits 1.5 miles from Cool Springs Galleria Mall and 7 miles from Historic Downtown Franklin. Downtown Nashville is 15 miles away, with Nashville International Airport reachable within 20 minutes.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

2 persons

33 m²

Bed options:

1 King Size Bed

Shower

Heating

room details

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Queen Room

Max:

4 persons

33 m²

Bed options:

2 King Size Beds

Shower

Heating

room details

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King Room

Max:

2 persons

38 m²

Bed options:

1 King Size Bed

Shower

Heating

room details

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Getting around

A guide to all available transportation options

City Center

Franklin 4.5 mi

Airports

Nashville International (BNA) 16.6 mi

Bus

Bus stop 5.8 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Free parking

Baggage storage

24-hour services

24-hour reception

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Elevator
Vending machines
Fireplace
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness center

Services

Room service
Housekeeping
Laundry
Dry cleaning
Stores/Commercial services
Welcome drink

Dining

Restaurant
Snack bar
Bar/ Lounge area
Picnic area/ Tables
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Children's buffet

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Saltwater pool
Indoor swimming pool
Sun loungers
Sun terrace
Leisure/ TV room

Room features

Air conditioning
Heating
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Bathtub
Free toiletries

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Curtains

Location

9150 Carothers Parkway, Franklin, Tennessee, United States of America, 37067

Map view

9150 Carothers Parkway, Franklin, Tennessee, United States of America, 37067

City landmarks

1647 Mallory Ln

AboveAll Extreme Air Sports

1.6 mi

Shopping Area

CoolSprings Galleria

1.1 mi

Parks

Crockett Park

2.2 mi

Recreation World Inc

1.1 mi

Classic Rock Gym

1.1 mi

Brentwood Parks and Recreation

1.4 mi

600a Frazier Dr

Cool Springs Brewery

1.5 mi

Aspen Grove Church

1.6 mi

AMC DINE-IN Thoroughbred 20

1.7 mi

3200 Aspen Grove Dr

Aspen Grove Park

1.9 mi

Church

Journey Church

1.7 mi

Church

Episcopal Church of the Good Shepherd

1.9 mi

Camden Commons

2.1 mi

Church

Holy Family Catholic Church

2.2 mi

1556 W McEwen Dr

McEwen Shopping Center

2.3 mi

Performing Arts Center

2.3 mi

Church

Fellowship Bible Church

2.4 mi

Church

Brentwood Baptist Church

2.5 mi

Radiant Church

2.6 mi

Franklin Community of Faith

2.8 mi

East Brentwood Presbyterian Church

2.8 mi

Events

Owens Chapel

2.8 mi

Nearby

Shopping Area

CoolSprings Galleria

4000 ft

Restaurants

Bawarchi Biryani Point

1900 ft

625 Bakers Bridge Ave #100

Reviews and Ratings

Feedback from previous guests about their experience.

86%

enjoyed the hotel and would happily stay again

8.6/10

Great

Rooms

6.0

Location

8.4

Service

7.6

Dining

7.8

Richard

United States of America, March 2025

6.8/10

I had a decent stay at the Hilton Garden Inn, enjoying a clean and comfortable room. However, the service could have been better, especially with housekeeping not being consistent during my visit, which left me a bit disappointed. The hotel’s location was great for accessing nearby attractions, but there were a few hiccups that made my experience less than perfect.

Rooms

6.0

My room was comfortable and clean, but I noticed some wear, particularly on the carpeting.

Service

5.0

While the staff were friendly and tried to be accommodating, the housekeeping service was inconsistent, which was frustrating.

Location

8.0

The hotel was in a quiet area, yet close enough to Franklin and Nashville for easy access to attractions.

Dining

6.0

The breakfast was decent, although it wasn't complimentary for all guests, which I found disappointing.

Facilities

6.0

The amenities offered were satisfactory, but the lack of in-room safes was inconvenient for my work-related travel.

Peter

United States of America, March 2025

6.8/10

My recent stay at Hilton Garden Inn Nashville/Franklin-Cool Springs was overall enjoyable, though there were some areas that needed improvement. The hotel is situated in a nice, quiet spot in Franklin, providing a good balance between tranquility and access to Nashville's attractions. The breakfast was a highlight, with delicious options and attentive staff, but my room could have used some updates and better amenities. 🥐🏨

Rooms

7.0

The room was clean and well-appointed, but somewhat dated and lacking modern amenities. For instance, I wished there were more plug-ins or USB outlets available. The shower could have used a refresh as it felt a bit dingy.

Service

8.0

The staff were generally friendly and attentive, especially during breakfast. I appreciated their quick and smooth check-in process, though I did not receive my bottled water or Gold status recognition during the stay.

Location

9.0

The hotel's location was quite convenient, allowing easy access to nearby shopping and dining, which enhanced my experience in Franklin. Plus, its proximity to Nashville meant I could easily explore the city.

Dining

9.0

I was really impressed with the breakfast options—they were delicious and exceeded my expectations for a hotel buffet. The breakfast staff were excellent and provided attentive service throughout my meal.

Facilities

6.0

While the facilities were adequate, I noticed the need for some renovations. There was no bathtub in the shower, and I felt accessibility could be enhanced, particularly with additional amenities like extra blankets readily available.

Charles

United States of America, January 2025

5.0/10

I had a great experience overall at the Hilton Garden Inn in Franklin. The staff was friendly and attentive, making my stay enjoyable. While the hotel is in the middle of renovations, it didn't disrupt my visit at all. However, I wish the breakfast was included in my stay, as the quality was impressive, especially the freshly made omelettes. 😄

Rooms

7.0

The room was clean and comfortable. However, there was a slight musty smell that lingered. I also noticed it felt a bit muggy despite adjusting the A/C.

Service

10.0

The staff was really good. They went out of their way to assist me, making the check-in process smooth and ensuring I had everything I needed. I truly appreciated their quick problem resolution.

Location

9.0

I loved the hotel's location right behind a coffee shop, which was perfect for my mornings. It's conveniently located near various dining options and shopping areas, while still maintaining a quieter atmosphere away from Nashville.

Dining

8.0

The breakfast was a highlight of my stay! The omelettes were cooked to perfection, and the staff provided excellent service. It was a shame that breakfast wasn't included with my room.

Facilities

7.0

The hotel offers great amenities, including a pool that was clean and enjoyable. I was pleased with the overall facilities, but I did notice that the guest laundry area could use better upkeep.

Dan

United States of America, January 2025

7.0/10

My stay at the Hilton Garden Inn Nashville/Franklin-Cool Springs had its ups and downs. I enjoyed the great breakfast options and the friendly staff, but was disappointed by the cleanliness and the state of the pillows in my room. Overall, I felt there was room for improvement in some areas.

Rooms

5.0

The room was generally clean, but I encountered some issues. The pillows were worn and lumpy, which made sleeping uncomfortable. I even found hair on the nightstand that shouldn't have been there.

Service

6.0

The staff were friendly, which was a highlight of my visit. However, the check-in experience was less than ideal; I felt it was quite impersonal.

Location

8.0

The hotel was conveniently tucked away near various shops and dining options, which was perfect for my needs. It provided easy access to Nashville without being in the chaos of the city.

Dining

9.0

Breakfast was one of the best parts of my stay. The choices were delicious and plentiful, definitely a highlight.

Facilities

5.0

The facilities were overall satisfactory, though I found the business center's computer had a frozen screen, indicating a lack of upkeep.

William

United States of America, December 2024

6.4/10

I had a mixed experience during my stay at Hilton Garden Inn Nashville/Franklin-Cool Springs. While the customer service was excellent and the breakfast options were quite good, I found the condition of my room to be lacking. The air conditioning system was disruptive, and the cleanliness of the floors left much to be desired, making my stay less comfortable than I had hoped.

Rooms

5.0

The room I stayed in had cleanliness issues, particularly with the dirty floors and the loud air conditioning system that disrupted my sleep. It also felt poorly maintained overall.

Service

9.0

The staff were incredibly friendly and attentive, responding well to concerns and offering solutions when issues arose, enhancing the overall experience.

Location

8.0

The hotel is conveniently located near Nashville attractions, making it easy to explore the area while also offering a quieter atmosphere.

Dining

7.0

Breakfast was a highlight, with delicious options available and attentive staff, although it's disappointing that it wasn't complimentary given the room rate.

Facilities

5.0

The hotel was undergoing renovations, which impacted access but was managed fairly well, yet the overall state of the facilities, like the pool being closed, was frustrating.